Refund Policy

This policy applies to Reaper products purchased through Creem. Contact support@reaper.io with the order email, product, and problem.

Requests within 14 days

Request a refund within 14 days when the product does not run as described on a supported Mac, a material technical problem remains unresolved after reasonable troubleshooting, the purchase was duplicated, or the product was not delivered. Explain the issue so we can verify and resolve the request.

Requests after 14 days

We review later requests where the product is materially defective, delivery failed, law requires a remedy, or another exceptional circumstance makes a refund appropriate. A change of mind after substantial use does not by itself guarantee a refund.

How refunds are processed

Creem processes approved refunds to the original payment method. Reaper does not issue a separate payment, receipt, or tax document for a Creem transaction. Bank and card-network timing can affect when the refund appears.

Consumer rights

This policy does not limit refund, cancellation, warranty, or other rights that applicable law does not allow us to exclude. Creem may also refund an order where law, a payment provider, fraud review, or its buyer terms require it.